(a) A complaint charging a violation shall be made in writing and under oath or affirmation by an aggrieved person within one year of the last discriminatory event.
(b) The commission shall make a prompt and full investigation of each complaint of any practice made unlawful under this ordinance.
(c) If, in the opinion of the commission, the complaint fails to make a prima facia case of a violation of the provisions of this ordinance, the commission shall, within five days of such decision, send to all interested parties written notice thereof.
(d) If the commission determines after investigation that probable cause exists for all the allegations made in the complaint, the commission shall give notice to the person charged with engaging or having been engaged in the unlawful practice, a statement of charges made in the complaint and a notice of the time and place of the hearing. The hearing shall be held in confidence and without publicity. The hearing shall be scheduled not less than 14 days after the issuance of the statement of charges. The respondent shall have the right to file an answer to the statement of charges, to appear at the hearing in person or by his agent and/or be represented by counsel, and to examine and cross-examine witnesses.
(e) The commission shall attempt to eliminate the unlawful practices by means of conciliation and persuasion.
(f) If conciliation is successful, the parties shall enter into a written agreement stating the terms of the conciliation. The agreement shall be confidential unless all parties agree to publication.
(g) In the event of failure to eliminate the unlawful practice charged in the complaint by means of conciliation or persuasion, the commission shall issue a written decision and order stating its findings, ordering the respondent to cease and desist from the act(s), and ordering appropriate action to carry out the purposes of this ordinance. The commission shall notify each party of the decision and order.
(h) The complainant may secure enforcement of the order of the commission or seek other appropriate relief by a court of competent jurisdiction.
(i) When the commission has heard and decided any complaint brought before it, enforcement of its order shall be initiated by the filing of a petition in a court of competent jurisdiction.